At GOVIDRA SOLUTION POINT (OPC) PRIVATE LIMITED, we value your satisfaction and strive to ensure a smooth shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

1. Eligibility for Returns

  • Products must be returned within 7 days from the date of delivery.
  • Items must be unused, undamaged, and in original packaging.
  • A valid receipt or order confirmation is required for all returns.
  • Products that are damaged due to customer misuse or negligence are not eligible for return.

2. Non-Returnable Items

  • Products that are customized or personalized.
  • Products marked as “Final Sale” or “Non-Returnable” on the website.

3. How to Initiate a Return

  • Contact our support team at govidrasolutionpoint@gmail.com with your order details and reason for return.
  • Our team will guide you through the return process, including instructions for shipping the item back to us.

4. Refund Process

  • Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be issued to the original payment method used during purchase.

5. Exchange Policy

  • Exchanges are subject to product availability.
  • If you wish to exchange an item, please contact our support team for guidance.

6. Shipping Costs

  • Return shipping costs are the responsibility of the customer, except in cases where the product is defective or damaged during delivery.

7. Damaged or Defective Products

  • If you receive a damaged or defective product, contact us immediately at govidrasolutionpoint@gmail.com with photos and order details.
  • We will arrange a replacement or refund at no extra cost to you.

We are committed to making your shopping experience safe and convenient. For any questions regarding returns or refunds, feel free to reach out to us.